Factor Update – 25th July 2022

The RA can update that a formal complaint on RMG was submitted to the Scottish Courts Tribunal service on 21st June. The complaint relates to RMG’s refusal to accept the residents’ decision to terminate their role as factor of the estate. We await confirmation that the complaint can be heard at the tribunal and when.

In relation to a recent RMG communication to residents about the grounds maintenance tender (sent 25th July), the RA did confirm to RMG that they wished to re-appoint Root One as grounds maintenance contractor (formal email sent to RMG 19th July 2021), this was the recommendation from RMG.  After confirming this, RMG then revealed Root One were in dispute with them in relation to unpaid invoices across 2 estates (one being Woodilee) and therefore could not be appointed as grounds maintenance contractor (email sent from RMG to RA 20th Aug after chasing from RA on delays to commencement of new grounds maintenance contract).  This dragged on for several months. The RA subsequently made a decision to re-run the tender when the incoming factor started. This has not been possible as RMG have refused to leave. Those are the facts. 

The RA would also like residents to be aware that until the RA themselves created a scope document for which to tender the grounds maintenance contract, RMG had nothing written down to scope the maintenance work in the estate. This was the first thing the new committee asked for when starting in role Nov 2020. The tender process was supposed to start then and be concluded in time for appointment of the contract at the start of the budgetary year 1st May 2021. RMG did not deliver a spec nor any progress at all on this despite a formal complaint to their Director for Scotland, hence the RA wrote the document themselves.

The RA will update residents when the tribunal process is concluded.